Seven months ago, I ordered a third-party replacement battery for my Dell XPS M1530, ordering from BatteryEdge.com. At the time, straying from Dell seemed somewhat of a risk, but if you had followed my original review (see this Keyliner article: Dell XPS M1530 Battery Replacement), you would find I was happy with the order. The battery was a high-quality product at a reasonable price.
Bad Battery: Good Service
After about 6 months of use I noticed the battery was "misbehaving." Although the laptop is lightly used, the battery ultimately failed. Here were the symptoms:
- Showed 100% charged, but only ran for about 20 minutes
- The System Tray reported "you should replace the battery"
- Recharging the battery to 100% only took about 10 minutes
I sent a polite note to BatteryEdge customer support and explained the problem, referencing the original purchase number. The next day, I got this reply:
'I am sorry you are having problems with the battery. I have issued RMA #XXXX for the return of the battery. A UPS prepaid shipping label will be emailed to you. Please note that it can take up to 3 days for the label to arrive. Once received, print it out and tape to the package and drop it off at any UPS drop-off location. We will return a replacement as soon as your package is received.'
You can't complain about this service
The label arrived 3 minutes later.
From what I read on the web, this was a good company to order from and my initial experience was professional and smooth. Now that I've had a problem, I am still pleased with this company: they stand behind their product.
The new battery arrived as promised with no issues.