Thursday, July 6, 2017

WD Smartware Password Problem

How to: Western Digital SmartWare backup prompts for user-id and password.

Problem:  Western Digital Smartware backup is prompting for a user-id and password and you don't know what it is. 

Likely Solution:

1.  In the Smartware program, click the SanDrive/Cloud Drive's pull-down menu, illustrated below in the circle'd highlight area. Change the pull-down menu to the the backup (share).

On my drive, my backup volume is named "SmartwareBackup".  Choose the backup volume and the password problem should go away.

2.  Once the backup volume is selected, click the WD My Cloud icon and give it a few seconds to login.  When successful, the [Backup] tab should be enabled.

An area I am Unsure:

If you do the steps above, I don't think you will need credentials.  But, if you need the user-id and password, do the following:

1.  Start, Run, CMD (A command Prompt/ DOS Prompt)
2.  Note the c:> prompt.  For example, mine reads:


where "trayw" is my account name.

3.  For your login credentials, type "trayw".  For the password, use the password you use when first booting and logging into the machine; using your Windows password.

For setup and backup strategies, see this keyliner article:
Western Digitial My Cloud Review   (In particular, note the Data Backup section)

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