Sunday, September 17, 2017

Western Digital My Cloud Review

Western Digital My Cloud - Personal Cloud Storage -Installation comments and feature reviews.   Review updated for 2017.09.  I have now had this drive in service for over two years.  Still a recommended device and the software still works the same. 

I had a problem:  Of the 6 or 7 computers at my house, my 650GB External USB drive could no longer hold all the image backups plus, moving a portable USB drive from machine to machine was a nuisance.  None of this worked well for daily backups. It was time for a Network Attached hard drive (NAS - Network Attached Storage).

Western Digital (and other vendors) now sell relatively inexpensive "Cloud Drives" - basically a drive on the wire.  The drive is visible from inside the network and from the internet -- acting like DropBox, GDrive or OneDrive -- except the drive is in your house and there are no monthly fees.

I bought a single-bay, 3TB model for $170.  Also available is a 4TB dual-bay RAID-0 (with two 4TB drives, mirrored) for $350.   

With a NAS/Cloud Drive, you get these benefits:
  • Stand-alone; no server or dedicated PC needed
  • Large capacities, relatively cheap (3TB for $170)
  • Visible to all devices in your network; disk appears as a Network Share
  • Visible to all of your Internet devices, including your phone, tablet, laptops, etc.
  • Acts like a Drop-box, Gdrive, OneDrive, but lives at your house
  • Build public and private shares; invite other people to use the device
  • Supports continuous or scheduled backups
  • Supports Streaming Music and Video folders
  • No monthly fees
And you get these drawbacks:
  • Vastly slower than an internal SATA drive
  • Much slower than a USB connection
  • Cannot connect drive directly to a PC USB Port 
  • Not well-suited for Image (ghost) backups

Hardware Setup

The hardware is easy.  Plug in a Cat-5 network cable and launch a configuration program (see software, below).  The drive will be online and ready in a few minutes. But the setup has two flaws.  First, it picks a variable DHCP address and second, the default drive-name is confusing.  Both are addressed below.

The drive does not have a power switch.  To turn off, use the WD Quick View/Dashboard software.  Always power-off gracefully using the software. 

A device as important as this, deserves to have a UPS battery backup. Mine does.

Bewildering Software

Western Digital's software, and how to install them, is bewildering. This will frustrate even knowledgeable users.  When I am installing (or re-installing), I return to this page to see what I should be doing.

There are a half-dozen different utilities, all doing different things, and Western Digital does not help in explaining why or what you should do Western Digital has been improving the experience. Start here:

1.  Install hardware, as described above.

2.  Account and Drive Setup

Open this page:

Scroll to the bottom Software Download section,
Click "WD My Cloud Setup for Windows"

3.  At "Get Started," create an online WD Cloud account (this allows you to retrieve files from your drive while remote, recommended) and locates the drive in your network.   Write-down the email and password you used for this account.

Once it finds your drive, It opens a browser window.
Note the Settings button:

4.  Rename the drive from "WD My Cloud" to something meaningful.

In "Settings," change the name from WD My Cloud" to a more meaningful name.  I chose "WolfhouseSAN".  (SAN = storage-area-network drive)

Reason: With this product, everything is called "My Cloud this and My Cloud that".  It gets confusing.  With this rename, the device appears more naturally in Windows Explorer.  Do this now, before you install the remaining software.  This is hard to change after-the-fact.

5.  Optional, but recommended:  Change the drive from a DHCP IP address to a fixed, static address.

Reason:  This way, the drive does not change addresses when the router reboots.  When picking an address, be sure to pick one that is outside of your router's normal DHCP assignment range/pool. 

You can make an educated guess on what address to use with these steps:

a.  Discover your network's IP addresses

From the Windows 10 Setup Gear (click Start, Gear-icon). 
Chose "Network & Internet". 
Click on link "View your network properties" in the center-bottom section.
Note your machine's IPv4 Address.

Yours is probably 192.168.0.xx
Note your default gateway, probably

b.  Discover your WorkGroup

Launch File Explorer.
Highlight "Computer" (My Computer)
Other-mouse-click, select "Properties"
Note your workgroup name:  Mine is called "Wolfhouse" yours might be called "Workgroup"

Close File Explorer and return to the browser "WD Settings" screen.

c.  In the WD Settings screen, click the left-nav "Network" section.

Change from "DHCP" to "Static"
You will be prompted to enter several IP addresses.
Type an IP Address similar to your workstation's IP, but change the last octet to a high number
For example:  192.168.0.xx  -- change to

This is likely outside of your DHCP range.  Keep the number below 250.  If inclined, see your router's exact DHCP range, usually set from .10 to .50 -- be outside of this area.  Caution: Do not type your workstation's .xx address here!

Set the Netmask to the same as your workstation, likely
Set the Gateway address the same as your workstation, likely
Set the DNS Server 1 address to ""  (This is Google's DNS server, as good as any)

d.  Return to the left-nav's Network section.  Type the Workgroup name, discovered from above.

6.  In the left-nav, "Notifications" section,

Click New Email and type your email address.
Change the slider-bar from "All" to a center setting, "Errors and Warnings"

7.  In left-nav, Firmware, check for firmware updates.  Download and apply patches, as needed.

Continue with other Software

Install these programs, again looking at the bottom-section of the Western Digital, Downloads

8.  Download and install "WD Quick View for Windows"

This places a handy icon in the system tray and is recommended.
Essentially this is a dashboard.

9.  Download and install "WD Smartware"

This is the backup program -- and the reason you bought the drive.  I have no clue why they would name this program "Smartware" -- this is the backup program.  I recommend and like this software.  See below for important setup instructions.

Other Western Digital downloads are of dubious use  

You might consider "WD sync for Windows," if you have multiple PC's that all need to share the same copy of files.  I have not used this program yet.

WDAccess - allows you to copy files directly to the drive.  I have not used this program yet, and have instead copied manually using File Explorer.

WDBackup - a new backup program, released since I originally bought this drive.  The WD forums are unclear about the purpose of this program and why it is different than "Smartware".  However, all indications are Smartware is still the best program to use.

Be aware with all Western Digital downloads, they are a mixture of ZIP and MSI files and figuring out how to run the installations is complex enough to keep non-technical people from succeeding.  Roughly speaking, expand the Zips, copy the contents to a folder, then run the setup.exe.  If it is an MSI, other-mouse-click the MSI and select "Install."  Really?  Come on Western Digital - you can figure this out.  It needs to be one download, with a menu, and it needs to walk people through the installation.  My mom does not know what to do with either a ZIP or an MSI.

Smartware Backup

For normal day-to-day file backups, use the "Smartware" backup utility, which is one of the downloads above.  This is a slick program but there are several decisions to make and each has limitations and risks. 

It can run two types of backups, both electable at the bottom of SmartWare's Backup tab: 

1.  Category Backup, where it looks at the entire drive for particular file extensions, or
2.  File-by-file, folder-by-folder backup (my recommendation)  
  • "Category" backup looks for certain types of data files (by category, DOC, XLS, Music, video, etc.). 

    Approximately 300 extensions are supported, with a complete list of extensions on the support site.  I do not trust  this backup because unexpected file types, such as macro files, or other unusual files, such as a database, will not be backed up. 
  • Backup of Selected Folders - Recommended but with risks.

    Mark the (data) folders to backup, and exclude those you don't (such as Temp and Cache folders).

    For example, I mark "C:\Data" and C:\Users\me\Documents

    I recommend this method, but it has one giant caution.  The biggest problem with a File Backup is you have to include and exclude folders.  When a folder is marked, all files and folders within are backed up.  On the surface this is good.  But if new folders are added below the previously-marked folder, it will *not* be backed.  (A better design would have been to select the top-most folder, then mark selected subfolders to exclude, but that is not how the software was designed.

    Because of this, periodically check which directories are included in the backup or be religious about where you save your data -- always in a data or Documents folder. 

Each of the backups have two types of schedules:

A.  "Continuous backups" (not recommended, where the file is backed up as soon as saved) or

The Continuous backup is a neat idea, but chatty.  If you save your Excel sheet multiple times during the day, it will backup multiple times.  I have the software set to keep 5 generations (5 copies or revisions of each file).  With a continuous backup, you may consume all generational backups on the same day.  The sixth-save will roll-off the oldest.  This is all handled automatically, but it is nice to have a backup from 3 days ago and the continuous backup may be harmful in this area.

B.  "Scheduled Backup" (recommended, where it is periodically backed up, on a timed schedule)

A scheduled backup waits for an hour or day, then backs up all changed files.  See below on why this is recommended

Scheduled Backup Backup Frequency:

At first I ran the scheduled backup "Once per day" at 8:00am (I was likely not using the computer at this time).  All changed files would be backed, once per day.

But usually the computer was asleep and it would not wake up to run the backup, missing the step.  When the machine woke, usually in the evening, it did not run a catch-up job, instead it waits until the next (8:00am) job!  When I realized this, I had missed 5 days of backups.
To work around this, switch to an "Hourly" backup. This way, if a schedule is missed, it will catch-up the next time the computer is in-use and you are not beating the drive with a continuous backup.  This gives better control over the generational backups and even if the file is saved multiple times in an hour, it will only occupy one generation of backups.

Click "Enable Backup" to complete the schedule. 
Click the clock icon to backup now.
You can close the window; it runs in the background.

In the [Settings] tab, click 'setup software" and confirm the number of generational backups is set to "5" (or a higher number, as desired). This keeps five copies of each file, the last-5 changes.

Scheduled data backups have been glorious.  Automatic and unattended.  Restores are simple and reliable.

As a bonus, you can reach into the backups folders from a tablet or phone and show your friends the pictures you took the day before, without having to download them to the phone -- just reach into your cloud drive and look at last-night's backup.  This is not as the software was intended, but it works well.


The backup requires a login before you can use it -- but what login to use?  Western Digital was not helpful.  The answer is the same account you use when you log into the Windows desktop.  For example, on my Windows 10 machine, I login with ""  - use this same account, spelled the same way.  Windows 7 users, who are running a local account, the username will be shorter: for example 'trywolf'.

If you don't recall the actual account, open Control Panel, Users, "Make changes to my account" (see inset). 

Click for larger view

I have had other problems where Smartware cannot find a backup drive.
See this keyliner article for details:

Image Backup

Western digital did not provide backup software for "Image Backups" (Ghost images of the entire drive).  I use a third-party program called Acronis.

Acronis saw the drive* and the backup can run over the wire.  Be sure all of your switches and routers are gigabit speeds.  Even with fast switches, an "Image" backup will take 15 to 20 hours over the wire.  Image backups are not really what this drive was intended for.  

* Using Acronis on the Western Digital Cloud drive required adjustments in the backup job.  In the backup job, use the local workstation's login credentials (e.g. the account used to login into the workstation.)  For the destination, use a UNC path to one of the Shares defined on the SAN; for example "\\wolfhouseSAN1\Bak" and within that share, create a sub-directory to hold the backup. 

Restoring an image with Acronis is problematic.  The bootable Acronis recovery disk will not be able to see the cloud drive -- even though the Acronis Windows client was able to make the original backup.  As a horrible idea, you can restore to a bare-metal replacement drive by installing Windows, then Acronis, then the restore.  Instead, what I do is copy the image (.tib files) from the Western Digitial drive, to an external non-cloud USB drive, then boot the Acronis Linux disk.  From here, run a standard restore.  Of course, if you are trying to restore just a file or a directory or two, you will not have these problems; launch the program and restore the file.

Related: When making any disk-image backup (using a third-party program, such as Acronis), be sure to follow the steps documented here:  Disk Imaging Cleanup Steps

Other Backup Concerns 

Because the drive lives in my house, it is susceptible to fires, floods and other disasters.  You will still need GDrive (OneDrive, DropBox, etc.) for important off-site data backups.
Then there is this concern:  How does one backup the backup drive?  The Smartware utility provides a "Safepoint", which can mirror the entire drive -- but then you need a second drive large enough to hold this drive.  If you can afford to, buy the dual-bay mirrored drive, which helps solve part of this problem.   

You did put this drive on a battery-backup UPS, didn't you?

As a File Share

The drive can also act as a standard network file share.  Files saved on a share are available to all of your devices, all in a central location. However, this has been vaguely disappointing.

On the home network, seeing the share, saving and retrieving files, has been noticeably slow.  The slowness is found in two areas.

If the drive is busy running a backup, it will be slow for other clients - taking 15 to 30 seconds to load even a minor document.  And, if the cloud-drive is asleep due to inactivity, it will take 40 to 50 seconds to wake and retrieve the file. 

The drive supports separate user accounts and you can build multiple shares (folders), exposing them to the Internet or keeping them private to your network.  Essentially, the drive appears as an SMB NT Server, with shares on the disk pack.  This works as expected and the details are too boring to explain here.  Share and other settings are exposed in the System Tray's Dashboard.

USB Connections

The drive has a USB 3 port and you will need a male-to-male USB 3 cable, not supplied.  To my surprise, you cannot use this port on a PC.  It turns out this USB port is only compatible with the USB 3 port on a router ( Answer 1544) and only more expensive routers have this feature.  The USB connection will gain you nothing in speed; you are still restricted by your other workstation's network connection.   

Not being able to mount the drive directly to a PC was not mentioned on the box and this means I cannot run Image backups or restored directly on the drive (This is why you cannot use Acronis to directly restore when booting from the Recovery disk).

Some may complain the drive will not run over wireless.  If it could, it would take a month to run a backup.

As a Streaming Device

The drive also supports streaming.  For instance, I copied all of my digitized music to the Public Music folder, turned on the streaming feature, and now I have access to my music, from any device, both on the internal network and from the Internet. This has been entertaining and I was completely surprised about how useful this was.  See this article for details:  Keyliner Streaming Music with a Western Digital Drive.  Since then, I have discovered the joys of Pandora.


The drive is working wonderfully as a backup drive, especially when using the Smartware utility.  Image backups are too leisurely to be useful and with these, use a directly-connected USB drive. 

Using the drive as a standard file share has been disappointing because of speed issues. Sometimes the speed is acceptable, other times not, depending on when the drive is asleep. 

Western Digital needs to simplify the software installation and simplify the decisions that need to be made on how the drive is installed. It is confusing to have a setup program that does not include all of the needed options, and other naming problems, mentioned above.

The Support Download pages had the barest of descriptions -- descriptions such as, "This download contains the latest version of the WD Quick View for Windows," are not helpful.  Tiny description, such as "This is a utility that will discover WD network attached storage drives on the network and provide drive status information." -- Is this important?  -- Should I install it?  My recommendations in the chart above will help you get started. 

With the complaints aside, this drive accomplished my goals in a way that is hard to do with other methods.  I recommend it. 

Additional Costs

When considering your backup solutions, there are other costs, above and beyond the price of the drive.  Ideally, you would do all of these suggestions, at great expense:
  • Upgrade all routers to gigabit speeds. 
  • Buy a second Cloud drive to backup the first (or buy the dual-bay drive).  You have to worry about drive failures.
  • Pay for the professional version of Smartware and then subscribe to DropBox, Onedrive, etc. so you can have more than 2G of free space.  Use this for offsite backups of your most important data.  The Professional Version of Smartware backup makes this easier to manage (although I have not tried this myself).  You need to be able to schedule multiple, different types of backups.
  • Use a third-party product (Acronis) for Image backups.  Buy an external USB drive to hold them.
  • Put this drive on a UPS battery power -- after all, this is a spinning hard disk and it will not like power failures.  The router should be on UPS too.  As you can see, this can get complicated.

Related articles:
Disk Imaging Cleanup Steps
Keyliner Streaming Music with a Western Digital Drive
Smartware Drive not found

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